Service Chat
General FAQ
FHCDEALS.com under its parent company AAS Flight solution and has been in business since 2014.
We accept MasterCard, Visa (including debit cards), American Express, Diners Club and Discover. At this time, we can only accept bookings paid for with one of these credit cards. We accept payments in all currency (Rate of exchange would apply). Many international airlines do not accept Discover card.
FHCDEALS accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Current billing address and phone information must be included with every order Due to the terms and conditions of our various airline contracts, multiple charges may appear on your credit card statement, however the total amount quoted online when you agree to your purchase will be the total amount charged to the credit card. Cancellation, change fees, and ancillaries’ fees will be additional (depending on Airlines rules and its products). A passenger’s duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is not collected by FHCDEALS upon purchase.
Secure Flight is a program of the United States Department of Homeland Security (DHS) that streamlines the security watch list matching process. By collecting passenger data, it will improve the travel experience for all airline passengers.
When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) when making a reservation: Full Name as it appears on government-issued I.D that you will be traveling with. Date of Birth Gender Redress Number (if available)
A-The goals of the program are to: Identify known and suspected terrorists Prevent individuals on the No Fly List from boarding an aircraft Subject individuals on the Selectee List to enhanced screening to determine if they are permitted to board an aircraft Facilitate passenger air travel Protect individuals' privacy
It is to the passenger's advantage to provide the required data elements as doing so may prevent delays or inconveniences at the airport which may differentiate you from individuals on the government watch list.
This is a unique number the Department of Homeland Security (DHS) assigns to a passenger who have been previously identified for screening at the airports. For more information on the redress process, visit www.dhs.gov/trip.
The name you provide when booking your travel is used to perform the watch list matching before a boarding pass is ever issued. You should ensure that the name provided when booking your travel matches the government ID that you will use when traveling. Due to difference in boarding pass systems, boarding passes may not always display the exact name you provided when booking your travel. Differences such as the use of a middle initial instead of a full middle name or no middle name/initial at all, hyphens or apostrophes) should not cause a problem for the passenger.
International Travel For detailed passport information including costs, applications, passport office locations, and more, please go to http://www.travel.state.gov/passport/passport_1738.html
All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations). How do I confirm my seat assignments? You'll need to call the airline directly. On certain flights, the airline will allow us to request seats on your behalf (but these are only requests, and need to be verified with the airline. Types of trips Roundtrip means you will fly from one location to another, and then back to the first location. One way means you will fly from one location to another, and will not return to the first location. Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations.
You will need to supply the number of travelers in each age category. You can include up to six travelers per trip. Seniors are travelers ages 65 and older. Fares may not be discounted on all flights. Adults are travelers ages 18 through 64. Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11. Infants are children under age 2
Customers carrying syringes and/or needles must carry a doctorÂ's note or a repeat prescription as confirmation of medical requirement. Please read the following important advice about travelling with medication. We recommend that you carry enough medical supplies to cover use in-flight, plus sufficient for 2-3 days use upon arrival. The remainder should be packed in the hold, (the temperature of which is maintained between 4 and 5 degrees Celsius). Have a letter from your GP confirming the name and type of medication being carried, with prescribed doses. The letter should state what the medication is for and any other medical items required. For example, syringes or EpiPens, that might otherwise be questioned by local security or customs. The medication should be in its original packaging, clearly pharmaceutically labelled identifying it as prescribed and belonging to you. It is advisable to obtain a repeat prescription from your GP and take this with you when you travel abroad so that medication can be replaced in event of loss, damage or having insufficient supplies. Please be aware that some medication may contain ingredients that are considered illegal in other countries. You are advised to check with the Embassy of the country you are going to.
The carriage of needles and syringes is permitted onboard for the treatment or control of medical conditions. However, you must also carry supporting documentation in the form of either: A letter from your GP confirming the type of medication and what it is for. Or, If you do not have a GP's letter, the medication must have a printed pharmaceutical label identifying it as prescribed and belonging to you. A "sharps" box to dispose of needles safely and hygienically is available onboard - please ask the crew. Keeping medication cold The onboard fridge cannot be used to keep medication cold, (for example, insulin used for diabetes). However, you may bring a cool bag with you.
The amount of liquid medication you are permitted to take in your hand luggage is subject to current security advice. Please visit www.dot.gov for the latest information.
To measure the linear size of your bag, add the length, width, and height. Make sure to include the feet, wheels, handles and pockets on the outside of your bag. For example: if your suitcase is 22 inches long, 14 inches wide and 9 inches high, your linear size is 22" + 14" + 9" = 45."
There are two ways you can pay for your checked bags before your flight. The first way is to pay for your checked bags online at least 24 hours before your flight. Savings may apply when you prepay for your checked bags. The second way is to pay for your checked bags on united.com while checking in for your flight. During the check-in process, enter your credit card information and we’ll charge your card immediately for the number of bags you designate at the time you check in online. If you pay for your checked bags during online check-in, they will be nonrefundable.
Yes. Certain pieces of sports equipment have their own service charges. If a piece of sports equipment doesn’t have its own service charge, the service charges for first and second bags will apply.
Customers who travel in Economy with checked bags weighing up to 70 pounds (32 kilograms) will be charged at a rate of up to $200 per bag or item depending on the destination. Bags weighing more than 70 pounds (32 kilograms) but less than 100 pounds (45 kilograms) will be charged at a rate up to $400 per bag, depending on the destination. These charges are in addition to any charge assessed for additional or oversized bags. We won’t accept checked bags weighing 100 pounds (45 kilograms) or more. All baggage prices, weight, dimensions are completely dependent on the airline’s restriction
FHCDEALS.com under its parent company AAS Flight solution and has been in business since 2014.
FHCDEALS.com is a member of IATAN and ASTA, both widely recognized and reputable Travel Organizations in the US and Internationally.
Yes, FHCDEALS.com offers Consolidator fares under its "Exclusive" Label.
We feel our fares are FHCDEALS.com and we present an un-biased listing of Fares, we are not affiliated to any single airline or large consortium as other Major Travel sites are.
Consolidators are Wholesalers of Airline Tickets to Retail Travel Agencies; These Tickets are generally available through Retail Travel Agencies only. For the first time, FHCDEALS.com brings you Consolidator Airfares directly to the Consumer. Consolidators have an agreement with Airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the Travelers. Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket
Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and Changes are usually more restricted, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.
Most airlines now charge for in flight meals. Many airlines do not offer a meal service on all flights; however you have an option to place your meal request when you purchase tickets on line, or you can call the airline directly. Please note, special meal requests must be done at least 24 hours prior to the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.
We guarantee that the fare purchased is the lowest available price on the web for that particular airline on the date and times chosen. If you find a better price online for the same exact itinerary within 12 hours of your purchase, FHCDEALS.com will pay you $10.00 USD, per traveler. Guarantee payout rules: • The comparative search must be performed within 12 hours of booking a flight with us. • The flight times and dates must be identical. • Website URL where you found the comparative fare, screenshot of the exact itineray with the lower fare must be e mailed to us. Please include the FHCDEALS.com booking number with your request. • $10.00USD refund is valid only if the FHCDEALS.com reservation is paid in full and confirmed. • The total cost comparison is with the base fare, and does not include service fees and/or taxes. • The comparison must be with a major recognized travel website only. Please email the above details to [email protected]
Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price."We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible
Due to the processing time involved, some bookings may require up to 24 hours while others may take up to three business days, therefore you may not be able to book last minute travel. However you may contact our Customer Service team at (713) 574-8778 (in case you are from outside the US you can email us at [email protected]) for assistance
Yes. This is a multi-city option. Our booking engine allows you to search fares in many different ways such as flying into one city and returning from another. Please click on the "Multiple Cities" tab on the "Flight Search" screen to book your itinerary.
Airline regulations prohibit us from holding reservations. Also, to ensure you receive the discounted fare you found on FHCDEALS.com, you need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed.
All airfares are subject to change without prior notice and are not guaranteed until payment has been received and tickets have been issued. In the unlikely event of a technical error causing an incorrect fare to be displayed, we reserve the right to advise you of the correct fare within three business days of your booking. You may choose to accept the new fare or cancel your booking. Please read more detailed information in the Terms and Conditions Agreement
Most airlines allow unaccompanied minors to travel on their flights. (We have to contact the airlines to verify all rules and restrictions regarding unaccompanied minor travel before booking the reservation.) General Guidelines: • Children may travel unaccompanied between the ages of 5-17. Age restrictions may vary per airline. • Many airlines require unaccompanied minors to travel on direct (makes a stop but does not require a change of planes) or nonstop flights only. • Unaccompanied minors are not allowed to travel on the last flight of the day. This includes any changing of planes. • Most airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called "Unaccompanied Minor Service" and there is a charge for this service. You must verify this cost directly with the airline and whether or not it's mandatory. • You may need to carry a birth certificate or other valid identification documentation to the airport showing the child's date of birth. • The airline will usually want to know who is meeting the minor at the destination. Identification will be required for the adult meeting the minor. • Have the person who is escorting the unaccompanied minor to the departing flight bring a valid form of identification so they can get a pass to escort the child through security checkpoints. • Standby reservations are not allowed for unaccompanied minor travel.
Nowadays, most people use e-tickets to travel, and process is very simple: For Domestic Flights (Within USA): We advise you to reconfirm 48 hours prior to the departure of your flight. At the check-in counter present your itinerary and/or E-ticket number Present a valid form of Government-issued photo ID such as driver license or passport. For International Flights: We advise you to reconfirm 72 hours prior to the departure of your flight At the check-in counter present your itinerary and/or E-ticket number Present your passport, and visa for the destination country (if required). The visa requirements can be clarified with the Airline you are traveling on.
Proper documentation will change based on the city you're departing from, the city you are traveling to, where you are changing planes and what country your passport has been issued under. To answer this question accurately, you must call the airline you are traveling and supply them with the necessary information. They will then tell you whether you need FHCDEALS.com a visa, passport or further documentation. Please note, this information is the sole responsibility of the passenger. Neither nor the airline will be held accountable if you show up at the airport with insufficient or invalid travel documents or identification. It is also important to note, that if you do not have valid or sufficient documents, the airline can deny you boarding and you could be left to find new transportation to your destination at your own cost.
If you are traveling with your pet, please contact the airline directly for detailed information. Here are some general guidelines: • Traveling with a pet, other than a guide dog, requires special handling by the airline and there will be an additional fee for this service. Pet handling service fees vary from airline to airline. • Pets in the cabin are limited by size and the number allowed on each flight. • Alternatively your pet may travel in the baggage compartment of your flight. However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.) • Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling. (Sky kennels furnished by the airlines meet these requirements.) • Health certificates are required by all shippers of pets. Please check with your Veterinarian for more details. • Many airlines restrict certain breeds, such as pug-nosed dogs (Pugs, Pekingese, Boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes.
Most of our Airfares allow accumulation of frequent flyer miles. However, there are exceptions. Check the specific Airfare rules by clicking on the actual fare amount on the Fare Listing screen or email your FHCDEALS.com consultant. You must enter the frequent flyer number in Traveler Details for it to be transmitted to the Airlines. In fact, the Travelers Profile section lets you store and recall up to 8 different Airlines' frequent flyer numbers per client.
Flights FAQ
We have many different types of agreements with different airlines and suppliers; hence, the rules and restrictions for exchanges and cancellations vary greatly. First, we need to check if the rules allow us to change or cancel the reservation. If allowed, airlines require that we collect an airline fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 and go as high as $350. Your exchange agent can tell you when you call. We must insist, however, that all tickets are nontransferable and that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure. Once you are prepared to give our exchange agent the new itinerary, please call us at +1(713)574-8778 or send us an email at [email protected]. We are open 24/7. To expedite this process, please have your old ticket and/or BOOKING number with you as well as the new itinerary you wish to book.
All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport
Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates or you may be able to keep the ticket as a future credit if you are not ready with the new dates, Penalty fees apply and not all tickets are changeable. Please call our exchange department for details +1(713)574-8778 or send us an email at [email protected].
All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email.
Our sales department will be able to assist you with booking infant travel. Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap. Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights. Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.
Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel. Occasionally the airlines make changes to their flight schedules to accommodate changes in equipment, routing, or capacity. Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city. FHCDEALS will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time, FHCDEALS strongly encourages passengers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure. If a major schedule change has occurred and the new flight(s) are unacceptable, please call +1(713)574-8778 or send us an email at [email protected].. FHCDEALS will contact the airline on your behalf and discuss with you your available options. Please understand all options given are at the discretion of the airline. Airlines will sometimes make changes to their flight schedules. FHCDEALS will attempt to notify you via e-mail prior to the originally scheduled departure time if your itinerary change is substantial. Schedule changes that do not have a major impact on your itinerary will not be followed up with an e-mail. Such minor changes include, but are not limited to: - Flight Number Changes - Flight Departure time changes less than 11 minutes earlier - Flight Departure time changes less than 20 minutes later If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time or service changes, such as no longer providing service to your destination, a Customer Service representative
Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services. Here are some general guidelines about unaccompanied minors: Please be sure to check with your airline for specific policies and fees. Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but are not accepted on the last flight of the day. The age depends on the airline's policies, so please check with the airline. Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service. Younger children (under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older). Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly. A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $50 or more each way. With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations. Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip. Again, please call the airline prior to purchasing tickets and inquire about unaccompanied minors.
Information for disabled passengers and passengers with reduced mobility If you have a disability of any kind or your mobility is reduced, for example because of age or temporary injury, airlines may offer a range of free services to help you at the airport and on board of the flights within the United States. We have put together this document to provide answers to questions you may have about your journey, which will help you book with confidence. We strongly encourage you to read the policy of you operating carrier regarding customers with disabilities.
We strongly recommend you contact the involved airports and airline directly and request special assistance when you fly, as needed. To ensure such special assistance is available to you, you need to book your flight and request such services from your operating carrier at least 48 hours in advance of your departure. If you have trouble contacting the airport or airlines to request such services, please call us at +1(713)574-8778 or send us an email at [email protected]., and we will endeavor to notify the airport and the airlines of your request for special assistance. It is really important that you give the airlines and the airports the right and complete information about your needs so they can ensure your trip goes smoothly.
It is your responsibility to provide sufficient information about your wheelchair/mobility aid and batteries prior to travel. Airlines policies on carrying wheelchairs and mobility aids can be found on their websites or by calling the airline directly or by contacting us. In addition, under the Air Carrier Access Act and Department of Transportation rules that implement it, domestic and international airlines must provide boarding, deplaning and connecting assistance, including both personal and equipment, to passengers with disabilities who have requested it
Yes, you can. Many airfares allow stopover(s). Just click on the "Multiple Cities" tab on the "Flight Search" screen and proceed to book your itinerary.
You may book up to a total of nine passengers on a single reservation. If you have more than nine travelers you must book your travel as a group by clicking on the "Group Travel" tab and filling out the "Group Travel Request" form.
When changing your ticket, a number of penalties may apply, including: • Additional penalties imposed by the airline • Additional charges resulting from the new ticket having a higher fare • A FHCDEALS.com service fee will be applied for making the changes on your behalf. Please note some airlines may not allow any changes even with a fee.
Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.
Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow refunds. These restrictions make it possible for FHCDEALS.com to continue to offer special sale fares in addition to our existing deeply discounted airfares.
They are normally issued within the same day after receipt of payment by FHCDEALS.com How can I access my reservation online? Please log on to www. FHCDEALS.com and follow these steps: Please click on the "Check My Booking" link located on the top left part of the page. Fill out the required details as per the 'User Reservation" form and your ticket information will be displayed. Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.
If you miss your departure flight, the airline reserves the right to mark your ticket as a "No Show" reservation. No show = No Value. This means your ticket cannot be changed or refunded, even with a penalty. If you are en route to the airport and feel you might miss your flight, you MUST call the airline as soon as possible to avoid this "No Show" situation. Once the record has been made a "No Show" reservation, we will no longer have any control in regard to the itinerary or any possible refund. If you've made your departure flight, but you've missed your subsequent flight, you should immediately go to the nearest ticket counter for the airline where you were changing planes. If you've missed your flight you were supposed to change to due to a problem that is within the airline's control, they should protect you on the very next available flight.
Hotels FAQ
The standard check-in time is after 1400 hrs (02:00 pm) and the check-out time is 12:00 noon. However, it may vary depending on the destination and the season time. Your confirmed hotel booking voucher will contain all the details about the hotel check-in/out timings. For any further assistance, you can call our travel experts at please call us at +1(713)574-8778 or send us an email at [email protected].
A ‘Twin room’ will have 2 separate single or queen sized beds while a ‘Double room’ will have one king size bed. Will there be any additional charges for our children staying with us in the same hotel room? While searching for hotels, select the number of children travelling with you in the drop-down box. If you want an extra bed in the room for your child, you have to add the child as an adult in the hotel search page, thus searching for 3 adults and 1 room. If you just select 1 child and 2 adults in 1 room, our search results will show you the price of a double room with child excluding an extra bed.
Few hotels do allow more than three adults as per the room category and hotel policy. However, you may have to book an additional room(s) if the hotel doesn’t allow more than three adults. If you any query, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you have booked.
Kindly call us at +1(713)574-8778 or send us an email at [email protected] with your request and we will try our best to get your requirements done. However, please note that your request will be subject to availability while checking-in at the hotel.
Please send us your group travel request at [email protected] and we will connect with you within 24 hours. Please include the details of your travel like the number of adults and children travelling, preferred dates of travel, preferred destination, travel budget, etc. You can also call us at +1(713)574-8778 or send us an email at [email protected].
You can book multi-sector hotel rooms by calling us on +1(713)574-8778 or send us an email at [email protected].
Yes. Simply give us a call on +1(713)574-8778 or send us an email at [email protected].
Sorry but you cannot make changes/amendments or modifications to your confirmed hotel bookings. You have to cancel the existing hotel booking and make a new one. Please don’t call the hotel directly for changes or cancellations of the booking. The hotel cannot make changes or process your refunds for the specially-negotiated room rates.
For cancellations, please call us at +1(713)574-8778 or send us an email at [email protected]. Please note that each hotel has a different room cancellation policy.
We strongly recommend that you check the hotel’s booking policy mentioned on the booking page while making your reservation. However, you cannot cancel your hotel booking on the day that you are scheduled to check-in at the hotel. I didn’t check-in at the hotel at all, will I get a refund? You will not be entitled to a refund ad you will be considered as a ‘no-show’ by the hotel.
Cars FAQ
You can rent a Self Drive car if you are 18 years or above or depending on the rules of the State you are driving in.
The driver must present a valid driver's license and credit card with his/her name upon pick-up. The credit card is required as a deposit when renting any vehicle. The deposit amount is held by the car rental company. Please ensure sufficient funds are available on the card.
Debit cards are not accepted for payment or for qualification at time of pick up for most locations
: Cancellation is free of charge until 72 Hrs prior to the pick-up date. A cancellation fee of 100 percent will be charged after that. A no show fee of 100 percent will be charged if the customer fails to pick up the car on the designated date
